|
Selling Your Car Tips on Taking the
Phone Calls
You have acted politely, identified yourself and also found out why he
wants your particular car. You have also made a time and by choosing
the time to suit you, you demonstrate that you are NOT desperate to
sell it but that it is just a routine thing you are doing while
getting on with your life. I have not discussed price at all. I
definitely did not bring it up myself. I closed the conversation in a
friendly manner but with an expectation that I would see him at a
certain time. That is a complete job and the purpose has been
achieved.
It is important to sound completely natural – so if you have to make a
choice between sounding natural and including one of these techniques,
choose being natural every time.
The buyers mind set when he telephones
I will tell you what is going through the buyer’s mind when he calls
you. And this should give you an insight into how to act. You should
never reveal that you know what is going on in his head because it
ruins the whole game and the buyer doesn’t like it. Just act like a
real person but keep in mind what is going on at this stage.
The buyer has found your car and has some slight hope that this might
be the car that he is looking for. The hope is only very slight. What
you are going to do is increase that hope until he asks to come and
see your car.
Let him ask; and he will if you do this properly.
He is going to telephone you and ask you some questions. He is mainly
not listening to the answers to these questions...
|